Secure Message Center

To file a dispute for a transaction please submit a secure message, or call our Direct Banking Center at 1.800.385.8664. 

Please be advised that if an unauthorized or fraudulent transaction is reported your debit card will need to be closed due to regulatory requirements and to prevent future unauthorized charges.

In order to help with the dispute case, please provide us with as many of the following details as possible:

• The date and amount of the charge.
• Name of the merchant.
• Why you're filing the dispute.
• If or when you contacted the merchant.
  

Please note that any credits for disputed or fraudulent transactions are given on a case by case basis, and this is decided by our Bankcard Department.

If you would prefer to call in, our Direct Banking Center representatives are available Monday through Friday from 7:00 a.m. until 8:00 p.m. and on Saturday from 8:00 a.m. until 3:00 p.m.