Secure Message Center

Recently Updated 6

• How do I see a reply to my message?
• How do I activate my debit card?
• How do I set up automatic payments for my loan?
• I just opened an account, where is my opening deposit?
• How Do I Recast My Mortgage?

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Ongoing Issues 6

• 2023 / Prior Tax Statement Availability (1098 / 1099)
• Fraudulent Website Email / Notice
• Tax Document Error / FMIS-1095 Document Center Error
• 2022 Tax Documents (1098, 1099 etc)
• 2022 Tax Document FAQ's (1098, 1099 etc)

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FAQ 23

• How do I update my address and personal information on my account?
• How do I order new checks?
• How do I send a wire transfer?
• How do I create or change my security word?
• How do I stop a payment on a check or automatic deduction?

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Getting Started 0

Online and Mobile Banking 5

• How do I transfer funds online?
• How can I get a copy of an account statement?
• How can I get a copy of a check?
• Updated Personal and Small Business Mobile Deposit Limits
• How can I download Fulton Bank's mobile app?

Debit Cards 7

• How do I request a new or replacement card?
• My Debit Card Expires Soon, How Do I receive a New Card?
• There is a transaction on my card that I don't recognize, how do I dispute it?
• What is my daily purchase limit for my card?
• What should I do if I am traveling and want to use my card?

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ATMs 2

• Is there a limit on how much I can withdraw at the ATM?
• What is a foreign ATM fee?

General FAQs 5

• Where can I find Fulton’s routing number my full account number?
• How do I close one of my Checking or Savings accounts?
• Where can I get a Direct Deposit Form?
• How do I add a person to my account or change my name?
• What is an International (INTL) Service Fee?

Certificate of Deposit 4

• Can I withdraw money from a CD before the maturity date?
• What types of certificates of deposit do you offer?
• What are the rules for a “No Penalty” CD?
• What is CD laddering?

Money Market Accounts 0

Savings Accounts 1

• What types of Overdraft Services do you offer?

DEPOSIT ACCOUNTS 0

Payoffs 2

• How do I request a payoff for my loan?
• How do I submit funds for a payoff?

Mortgages 11

• How do I submit a tax bill or Escrow Inquiry?
• What is private mortgage insurance?
• How do I request to remove Private Mortgage Insurance (PMI) from my Mortgage?
• What types of mortgages do you offer?
• What is the Closing Cost Assistance Program?

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Home Equity 3

• What is a home equity loan?
• How does OptionLine Home Equity Line of Credit work?
• What is an Optionline home equity line of credit lock?

Personal Loans 6

• Is there a minimum line amount?
• What amount can I borrow on an unsecured line of credit?
• Are SCRA benefits available for family members of active duty service members?
• What specific obligations does SCRA cover?
• What if I am unable to send active duty orders?

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Credit Cards 17

• There is a transaction on my credit card that I don't recognize, how do I dispute it?
• How do I request a new or replacement card?
• What do I do if my credit card is lost or stolen?
• How do I redeem my reward points?
• What should I do if I am traveling and want to use my card?

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Insurance Information 6

• What is long term care insurance?
• What is universal life insurance?
• What is variable universal life insurance?
• What is term life insurance?
• What are the advantages of long term care insurance?

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Investments 6

• Will I owe taxes on my IRA rollover?
• What is asset allocation?
• What is a Coverdell Education Savings account?
• How are my IRA contributions reported to the IRS?
• What is a 529 college savings plan?

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